Once your order has been fully processed and handed over to a shipping courier, you will be sent a dispatch confirmation email. If you cannot locate your order or dispatch confirmation email, please check your junk/spam folders (and/or search for ‘Melissa Wood Health’ or ‘no-reply@melissawoodhealth.com’).
As all deliveries are handled by shipping couriers (and are not under our control), all arrival times provided below are estimates. There is always a small chance that your delivery may come earlier or later than specified.
To avoid any disappointment or additional delay, please ensure that the shipping address you provide us with at checkout is correct.
In the event of any failed delivery, the cost of the item(s) you ordered will be automatically refunded via the same payment method you used at checkout - this will happen once your order is sent back to our warehouse by the courier.
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
It is not guaranteed that there will be a duty charge, its dependant on each shipment and each customs official around the world.